Refunds & cancellations

1. Subscription fees (merchants)

Cancelling

Uninstall the app from your Shopify admin whenever you like — there is no notice period and no cancellation fee. Your subscription stops renewing, and you keep access until the end of the period you have already paid for.

When we refund a plan fee

• Within 7 days of your first paid subscription — if the app has not worked for your store, tell us what went wrong and we will refund that first payment in full.
• Duplicate or incorrect charges — refunded in full, promptly, whenever they are found.
• A prolonged outage on our side — where the Service was materially unavailable for an extended period, we refund or credit the affected part of the month.

When we do not

• Part-months after a mid-cycle cancellation. Access continues to the end of the period instead.
• Periods where the app was available and working but you did not use it.
• Failures caused by a third party you connect — a gateway rejecting your KYC, WhatsApp declining a template, or a Shopify outage.
• Accounts terminated for a breach of the terms of service.

How to ask

Write to support@fastrrcheckout.com with your store domain and what happened. We acknowledge within 2 business days and decide within 7 business days. Approved refunds go back to the original payment method, and typically appear within 5–10 business days depending on your bank.

2. Order refunds (your shoppers)

Refunds on orders placed through the checkout are issued by the merchant, from their own gateway balance. We provide the tooling; the decision and the money are the merchant's.

• Full or partial refunds are issued from the order screen in the app admin, against the original payment.
• The refund is sent to the payment method the shopper used. UPI and card refunds usually settle in 5–7 business days; the exact timing is the gateway's and the bank's.
• The refund and its status are recorded against the order, so what was returned and when stays auditable.
• Cash on Delivery orders have no online payment to reverse — the merchant handles those directly with the shopper.

Merchants must publish their own refund, return and shipping policies to their shoppers. This page is not a substitute for that.

3. Chargebacks

A chargeback raised by a shopper is between the shopper, the merchant and the gateway. We assist with the transaction record and payment evidence held in the app, but we are not a party to the dispute and cannot decide it.

4. Contact

Billing and refund questions: support@fastrrcheckout.com. Include your store domain so we can find the account quickly.